Conversational commerce at scale with RavvioCONNECT
RavvioLabs built and rolled out RavvioCONNECT — our proprietary WhatsApp-based customer experience platform — for a fast-growing consumer brand. With embedded onboarding, AI-powered chatbots, and analytics dashboards, RavvioCONNECT enabled the brand to scale customer engagement, streamline communication, and drive conversions directly on WhatsApp.
3x
Campaign engagement uplift
60%
Response time reduction
45%
Faster onboarding
70%
Support handled via AI bots
The challenge
The brand relied heavily on email and call centres, resulting in slow response times, missed queries, and high support costs.
Customer onboarding was manual, requiring forms and verification steps outside the brand’s communication channels.
Marketing campaigns lacked targeting and analytics, making it difficult to measure ROI and optimise reach.
Our approach
RavvioLabs deployed RavvioCONNECT as the central conversational commerce hub, embedding customer onboarding directly into WhatsApp.
AI-powered chatbots handled FAQs, order tracking, and product recommendations in real-time, reducing dependency on human agents.
Campaign management tools were added, enabling the brand to launch targeted WhatsApp campaigns with live analytics dashboards for performance tracking.
Results
Support response times reduced by 60%, improving customer satisfaction scores significantly.
Campaigns saw 3x higher engagement compared to email and SMS, with real-time feedback loops for optimisation.
Customer onboarding time was cut nearly in half, with automated KYC and verification built into WhatsApp flows.
70% of support queries were resolved through AI bots, freeing up human agents for high-value interactions.
Frequently asked questions
How does RavvioCONNECT improve campaign performance?
Campaigns are launched within WhatsApp with audience segmentation, template management, and real-time engagement tracking, delivering higher ROI compared to traditional channels.
Is RavvioCONNECT scalable for enterprises?
Yes. RavvioCONNECT supports multi-number setups, embedded workflows, and analytics dashboards, making it scalable for SMEs as well as large enterprises.